CaribSafe’s Commitment to Privacy and Security
CaribSafe (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you use the CaribSafe mobile application, website, and related services (collectively, the “Services”).
By using CaribSafe, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
- Name
- Email address
- Phone number
- Emergency contact details
- Profile information and preferences
- Account identifiers
1.2 Location Information
We collect precise location data (GPS coordinates) when you enable location services. Location data is essential for safety alerts, incident reporting, and emergency assistance.
1.3 Usage and Device Information
- Incident reports and safety alerts
- App usage patterns and features accessed
- Device type, model, operating system, and app version
- IP address and network information
- Log and diagnostic data
2. How We Use Your Information
- Provide safety services and emergency alerts
- Deliver location-based notifications
- Enable accurate incident reporting
- Facilitate emergency response when requested
- Improve platform functionality and reliability
- Communicate service updates and support
- Ensure platform security and prevent abuse
3. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
- Consent – where you provide permission
- Contractual necessity – to deliver requested services
- Legitimate interests – safety, security, and platform improvement
- Legal obligations – compliance with laws and emergency situations
4. Location Data
Location data is used to send relevant alerts, assist emergency responders, enable incident reporting, and improve community safety. You may manage location permissions in your device settings, but disabling them may limit functionality.
5. Information Sharing
- Emergency Services – when assistance is requested
- Law Enforcement – when legally required
- Service Providers – hosting, analytics, support, and infrastructure
- Legal & Safety Reasons – to protect users and communities
We do not sell personal information.
6. Third-Party Services
We use third-party providers for cloud hosting, analytics, mapping services, and customer support. These providers process data only under our instructions and contractual safeguards.
7. Data Security
- Encryption in transit and at rest
- Secure infrastructure and access controls
- Restricted access to authorized personnel
- Ongoing monitoring and assessments
8. Data Retention
We retain data only as long as necessary. Account data is retained while active. Upon deletion, personal data is deleted or anonymized unless required for legal or safety reasons.
9. Your Rights and Choices
- Access and correction
- Account deletion
- Opt-out of non-essential communications
- Withdraw consent
- Data portability
- Anonymous reporting (where supported)
10. Children’s Privacy
CaribSafe is not intended for children under 13 (or under 16 in some jurisdictions). We do not knowingly collect children’s data.
11. International Data Transfers
Data may be processed outside your country of residence. We apply appropriate safeguards in accordance with applicable laws.
12. California Privacy Rights (CCPA)
California residents may request access, deletion, or information about personal data. We do not sell personal data.
13. European Privacy Rights (GDPR)
EEA residents have rights including access, correction, deletion, restriction, objection, and portability.
14. Changes to This Policy
We may update this policy periodically. Continued use of CaribSafe indicates acceptance of the updated policy.
15. Contact Us
Email: support@caribsafe.com