Introduction
CaribSafe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our mobile
application (the "App").
Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of
information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: When you create an account, we collect your email address,
phone number, and profile information (including profile picture).
- Emergency Contacts: We collect the names and phone numbers of emergency
contacts you add to the App.
- Incident Reports: When you report an incident, we collect the details you
provide, including location, description, photos, and any other information you choose to share.
- Check-in Information: We collect information related to your check-in timers,
including start times, end times, and safety status.
- Journey Tracking: When you use journey tracking, we collect your route
information, start and end locations, and travel times.
1.2 Automatically Collected Information
- Location Data: We collect your device's location data when you use the SOS
feature, report an incident, use journey tracking, share your location with emergency contacts,
use check-in timers, or enable location-based alerts.
- Device Information: We collect information about your device, including model,
operating system, unique device identifiers, IP address, and App version.
- Usage Information: We collect information about how you use the App, including
features accessed, time spent in the App, and crash reports.
1.3 Permissions We Request
To function properly, the App requires the following permissions:
- Location Services: To provide safety features and incident reporting.
- Contacts: To allow you to add emergency contacts (optional).
- Camera/Photos: To allow you to attach photos to reports or your profile.
- Notifications: To send safety alerts, reminders, and notifications.
2. How We Use Your Information
We use the information we collect to:
- Provide Safety Services: Deliver emergency services, location sharing, and
alerts.
- Send Notifications: Notify you and your contacts about safety incidents or
emergencies.
- Improve the App: Analyze usage patterns to fix bugs and enhance user
experience.
- Communicate with You: Send updates, respond to inquiries, and provide support.
- Ensure Security: Detect and prevent fraud or security threats.
- Comply with Legal Obligations: Meet legal requirements and respond to lawful
requests.
3. How We Share Your Information
3.1 Emergency Contacts
When you use emergency features (SOS, shake-to-alert, check-in expiration), we share your location
with:
- Emergency services (Police, Medical, Fire)
- Your designated emergency contacts
3.2 Incident Reports
When you report an incident, we share anonymized incident information (location, type, time) with
other App users in your area. Your personal identity is not shared in these reports.
3.3 Service Providers
We may share your information with third-party providers including:
- Firebase (Google): For authentication, database storage, and notifications.
- Cloud Storage Providers: For storing photos and media.
- Analytics Services: For understanding app performance.
3.4 Legal Requirements
We may disclose information if required by law or to protect the rights, property, and safety of our
users or the public.
4. Data Storage and Security
4.1 Data Storage
Your information is stored securely using Firebase (Google Cloud). All sensitive data is encrypted
both in transit and at rest.
4.2 Data Security
We implement industry-standard measures, including:
- Encryption (HTTPS/TLS)
- Secure authentication and authorization
- Regular security audits
Note: While we strive for absolute security, no method of electronic storage is 100% secure.
5. Your Rights and Choices
- Access and Correction: Update your account and contacts directly in the App.
- Location Services: Control location sharing via App settings or device-level
permissions.
- Notifications: Manage preferences for alerts and reminders in the App settings.
- Account Deletion: Delete your account at any time via App settings. Upon
deletion, personal data is removed, and incident reports are anonymized.
6. Children's Privacy
The App is not intended for children under 13. We do not knowingly collect information from children
under 13.
7. International Data Transfers
Your information may be transferred to and stored on servers located outside your country of
residence.
8. Data Retention
We retain your information for as long as necessary to provide services or comply with legal
obligations. Upon account deletion, personal info is removed or anonymized within 30 days.
9. Third-Party Services
We encourage you to review the policies of our partners:
10. Contact Us
If you have questions regarding this policy, please contact us:
11. Regional Privacy Rights
California Privacy Rights (CCPA)
California residents have the Right to Know what is collected, the Right to Delete, and the Right to
Opt-Out of the sale of info (though we do not sell your data).
GDPR Rights (European Users)
EEA users have the Right of Access, Rectification, Erasure, Restriction, Data Portability, and the
Right to Object.
By using CaribSafe, you acknowledge that you have read and understood this Privacy Policy and
agree to the collection and use of your information as described herein.