Resources

Help Center

Setup guides, product FAQs, and support for Portal, People, Ops, Kiosk, Safety App, and Hurricane Readiness.

Portal
Dashboards, compliance scoring, HR modules, and property settings.
People
Duty, time clock, leave, documents, training, and staff setup.
Ops
Patrols, tasks, incidents, handovers, maintenance, and HSE on the floor.
Kiosk
Pairing an iPad station, PIN sign-on, breaks, and offline punch sync.
Safety App
Guest SOS, check-in timers, journey tracking, and front desk alerts.
Hurricane Readiness
NHC feed, ICS roles, supplies audits, briefings, and insurance reports.

Frequently asked questions

How do I start a pilot?

Click Start Free Pilot on the site or request a demo. Every plan includes a 30 day complimentary pilot with no auto billing at the end.

How do staff get access to CaribSafe People?

People is employer-provisioned. Your property turns it on, staff set up with a staff code or work email, then complete intake if required.

How do I pair a CaribSafe Kiosk?

In Portal Settings, create a Sign-On Station and generate a pairing code or QR. Open the Kiosk app on the iPad, scan or enter the code, and the station locks to your property.

Where do I get technical support?

Email support@caribsafe.com with your device or browser details and a short description of the issue. We reply within 24 hours.

Is guest Safety App data shared with employers?

No. Personal safety features (SOS, journey tracking, check-in timers) stay private. Location is shared only when a guest triggers an alert with their emergency contacts or property contact.

Still need help?

A real person on the CaribSafe team will get back to you.

Contact Support support@caribsafe.com